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Outsourcing
Services
According to Dataquest (San Jose, California), by the year 2002, $123 billion will be spent on outsourcing by firms worldwide-a 146% increase in just 5 years. Faced with escalating costs, insufficient personnel resources, high attrition, dependency on critical individuals, and client/user dissatisfaction, many MIS organizations are experiencing some of the dilemmas encountered in the development, maintenance and support of their Internet architecture.
xsorbit offers off-site development, maintenance and management of all, or a portion of a client's Internet applications. Whether it be maintenance, enhancement, new development, other services, or all of the above, xsorbit provides the agreed upon service, so that our clients can focus on other business concerns and strategic projects. It's not just about cutting cost; it's also about adding value.
By using xsorbit's outsourcing services, clients realize such benefits as reduced costs, improved employee morale, and decreased dependency on specific individuals without compromising quality or function. Outsourcing with xsorbit also allows our clients to focus on their core competencies that differentiate them from their competitors. xsorbit manages non-essential, routine operations, freeing up our clients' resources. The xsorbit Outsourcing Methodology and proven project management techniques assure our clients that the outsourced operations are properly managed, so that they may focus on more strategic efforts.
Analysis
After a thorough and structured analysis of the client's needs, an Outsourcing Report is delivered to the client, summarizing the findings and recommendations, maintenance definitions, transition and implementation schedules. It also includes an Outsourcing Services Agreement, defining the scope, priorities, support workload, and other specifics related to xsorbit's service coverage commitment.
Transition
During this initial phase, maintenance and support functions are passed from the client to xsorbit in a predefined and systematic manner. Working with the client to acquire necessary technical and business insights, xsorbit identifies high-priority improvement issues, establishes the necessary and agreed-upon operational environment, and relieves the client of its maintenance and support responsibilities without disrupting the client's daily activities.
Implementation
The maintenance and support functions, as defined in the Outsourcing Services Agreement, are carried out during this phase. Throughout this process, xsorbit cross-trains its employees, giving them additional opportunities to enhance their skills, while providing the client additional stability.
Quality Assurance
Throughout all phases of the outsourcing process, xsorbit follows stringent quality assurance standards and proven management and control practices. Random Quality Audits are performed to help ensure total customer satisfaction.
View Outsourcing Diagram
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